Home Billing Policies
This section covers billing questions, and answers.

Billing for all accounts is completely automated. Virtual1.net sends electronic billing statements via e-mail on the 25th of each month. Drafts and or charges occur on the 1st of each month. If the 1st falls on a weekend or holiday, the draft and or charge will occur the following business banking day. Your bill will never be charged before the first of the month.

Mail in Payments are due on the first. On the fifth of the month, customers that still have outstanding balances will be disabled and a charge of $5.00 will be added for reactivation.

Some common questions are:

Q: Can I pay on a different day other than the first of the month?
A: Our billing system is completely automated therefore all payments must come in on the first, no later than the fifth.

Q: Who should I contact for any billing questions I have?
A: Any questions about billing should either be sent via e-mail to: billing@virtual1.net, or call (803) 416-8500.

If you have additional questions regarding billing, please call our main office at (803) 416-8500.


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